Crystal Fusion Technologies

Privacy Policy

Your privacy is important to Crystal Fusion Technologies, (“CFT” or “we”) as is your trust in CFT’s products and services. We want you to know that the information you share with us will be treated with care. This Privacy Statement addresses what personal information we collect and how we handle the personal information shared with us.

This Privacy Statement applies to personal information we obtain from and about individuals interacting with CFT and its website, products and services.

Key points about our information practices

Collection

 

We may collect information about you and your vehicle, such as name, address, email

address, phone number, and vehicle identification number (VIN) through CFT authorized

dealerships. See below to learn more.

Use

 

We may use your information to provide reminder notifications for free Crystal Fusion

Maintenance offered by the dealership where your Crystal Fusion application was

purchased. See below to learn more.

   
Choices

 

You have choices regarding how we use your information for marketing and other

purposes See below to learn more.

Cookies and Tracking We may use cookies, pixel tags, web beacons and similar tracking technologies to help

provide our products and services, understand and customize your preferences, and

display relevant advertising.  See below to learn more.

   
   
CFT Authorized Dealers CFT and CFT Authorized Dealers are separate legal entities with their own privacy practices.

For questions about your dealer’s privacy practices including opting out of marketing

communications from your dealer, please contact your dealer directly. See below to

learn more.

   
   
   
Security Measures

 

We maintain reasonable and adequate security controls to protect your information and

require our authorized CFT Dealerships by contract to do the same. See below to learn

more.

Retention

 

We keep information for as long as necessary to provide our products and services,

operate our business and comply with legal obligations. See below to learn more.

Children’s Privacy CFT website does not target or knowingly collect any information from children under

the age of 13.  See below to learn more.

 

International Data Transfers

 

We maintain appropriate protections for cross-border transfers as required by law for

international data transfers.  See below to learn more.

Contact Us

 

If you have concerns or questions regarding CFT’s consumer privacy practices or this

Privacy Statement, please contact us at 1-866-529-5999. See below to learn more.

Changes We may update this Privacy Statement from time to time. We will do so by posting

additions or modifications to this page. See below to learn more.

 

 

Information Collected

As you interact with CFT, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you or your vehicle as further described below.

You may provide us with information about you or your vehicle through a number of sources: CFT’s website, CFT Authorized Dealership’s, product and related events, surveys, social media platforms, sweepstakes entries and through our customer call centers.  We also collect information that is publicly available.  For example, we may collect publicly available information you submit to a blog, a chat room, or a social media platform like Facebook, Twitter or Google+ and we may use your information for the purposes set out in this privacy statement.  CFT engages with consumers on multiple social media platforms and if you contact us on one of our social media pages, request assistance via social media or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy statement as well as the privacy policy of the social media platform you use.

We also receive information about you through your Crystal Fusion Warranty record provided by your dealer. We may contact you as a reminder for your free Crystal Fusion Maintenance offered by the dealership, according to the terms of your warranty. For additional information about Crystal Fusion Free Maintenance, please see your Crystal Fusion Warranty.  We may combine information that we receive from the various sources described in this Privacy Statement, including third-party sources, with information you provide and use it for the purposes identified below.

The types of information that CFT collects about you may include, but are not limited to:

  • contact information (such as name, address, city, state and ZIP code, email address and telephone number)
  • information about your vehicle (vehicle identification number (VIN), make, model, model year, selling dealer, servicing dealer, date of purchase or lease, the lease/financing term, mileage)
  • information about your connected devices (such as mobile phone, computer, or tablet) and how you interact with our products, services, apps and websites (such as IP address, browser type, unique device identifier, cookie data, and associated identifying and usage information
  • photographs and videos such as those that you may submit for contests, sweepstakes and social sharing

Use
The information CFT collects about you and your vehicle may be used:

  • to provide products and services and maintain customer relationships
  • to improve the quality, safety, and security of our products and services
  • to administer your account(s) and process your payments for products and services
  • to operate our websites and applications, including online registration processes
  • to autofill data fields on our websites to improve your online experience
  • for warranty administration and validation
  • to support the electronic signature and delivery process between you and your dealer
  • to comply with legal, regulatory or contractual requirements

Communications with you in connection with these uses may be via mail, telephone, e-mail, text message, social media and other electronic messages or via our websites and applications.  CFT may send you text messages using an automated telephone dialing system to the mobile phone number you have provided if you have opted into receive text messages. Opting into receive text messages is not a requirement to buy products or services from CFT, and message and data rates may apply.

Sharing
CFT may share the information it collects about you or your vehicle in the following instances:

  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request
  • as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process

Apart from the purposes listed above, CFT will not share information about you or your vehicle with other third parties for their independent use without your prior consent.

Cookies/Tracking Technologies
CFT may use cookies, pixel tags, web beacons and other tracking technologies on our websites, applications, email messages and advertisements to gather information about your visit (such as demographic data, browser type, IP address, pages visited, activities conducted on the page, and the day and time of your visit).Before submitting any form or inquiry you can disable the cookie as discussed below and the information will not be collected.

We place pixel tags and web beacons in our emails to measure the effectiveness of our email campaigns by identifying the individuals who open or act upon an email message, when an email message is opened, how many times an email message is forwarded, the type of software, device, operating system and browser used to deliver the email and any URL accessed through our email message.

To measure site activity, provide a better user experience, and tailor our marketing communications, we or our service providers or business partners may compile information from the cookies, pixel tags, web beacons or other technologies on our websites.  This information may be combined with other information collected online or offline about you, including data provided by third party sources, and may be used or shared for the purposes described in this Privacy Statement.

Mobile Applications
CFT has developed certain mobile applications that you may download to your mobile device (“CFT Application”).

CFT Authorized Dealers 
CFT and CFT Authorized dealers are separate legal entities with their own privacy practices. For questions about your dealer’s privacy practices including opting out of marketing communications from your dealer, please contact your dealer directly.

When you buy Crystal Fusion’s application from a CFT Authorized dealer, the dealer will share your information with CFT.  Please be aware that each dealer operates as a separate legal entity and you should read the dealer’s privacy statement to ensure that you understand its privacy practices and procedures. Additionally, because the CFT Authorized dealer often is the first contact with you, the dealer can answer any questions you may have about its privacy practices. While CFT encourages its dealers to ensure full compliance with all applicable privacy legislation and has provided information to our dealers relating to privacy obligations, CFT is not responsible for dealers’ compliance with applicable law.

Binding Arbitration

Under certain conditions, you may be able to invoke binding arbitration by means of an impartial arbitrator.

Access and Update
You may contact us, as provided below, to learn about how to access, review, correct, update, or delete the information about you in our records.  We may need to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.

To have your mail, email or telephone information updated please call the following Customer Assistance Center:

Crystal Fusion Technologies  US       866-529-5999

How we Safeguard Your Information
We maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your information from unauthorized access or acquisition.  We also require by contract (other than in an emergency situations) that third party services providers acting on our behalf or with whom we share your information also undertake to provide such security and confidentiality measures in accordance with industry standards. CFT shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless CFT proves that it is not responsible for the event giving rise to the damage.

How Long We Keep Your Information
We may keep the information we collect for as long as necessary to provide products or services to you, to operate our business, to enable us to communicate with you, for our safety, research, evaluation of use, or troubleshooting purposes, or to satisfy our legal or contractual obligations.  Where required, we will anonymize or dispose of the information we collect when we no longer need it for the uses described above.

Children’s Privacy
CFT websites do not target or knowingly collect any information from children under the age of 13.

International Data Transfers
When CFT receives information from CFT Authorized dealership’s, and/or CFT Partners outside the U.S., we comply with applicable legal requirements providing adequate protection for the transfer of personal information to and from countries outside of the EEA or Switzerland.

We store your information in the United States, where we maintain servers.  With respect to such transfers from the EEA to the United States and other non-EEA jurisdictions, we implement standard contractual clauses and other mechanisms to protect such data.

How To Contact Us
If you have concerns or questions regarding CFT’s consumer privacy practices or this Privacy Statement you may contact us at 1-866-529-5999.

Federal Trade Commission    

Crystal Fusion Technologies is subject to the investigatory and enforcement powers of the Federal Trade Commission.

Privacy Shield

Crystal Fusion Technologies complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Crystal Fusion Technologies has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Dispute Resolution

Within the scope of this privacy notice, if a privacy complaint or dispute cannot be resolved through Crystal Fusion Technologies’ internal processes, Crystal Fusion Technologies has agreed to participate in the VeraSafe Privacy Shield Dispute Resolution Procedure. Subject to the terms of the VeraSafe Privacy Shield Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe under the Privacy Shield Dispute Resolution Procedure, please submit the required information to VeraSafe here:  https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/

In compliance with the Privacy Shield Principles, Crystal Fusion Technologies commits to resolve complaints about our collection or use of personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Crystal Fusion Technologies at 1-866-529-5999.

Changes To This Privacy Statement
We may update this Privacy Statement from time to time. We will do so by posting additions or modifications to this page.
Effective date: 01/02/2015
Last modified: July 12, 2019

 

 

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